Jira Service Management is now more powerful than ever as part of Service Collection. Unlock exceptional service experiences with Rovo, Assets, and our new Customer Service Management …

Built on the Jira platform, Jira Service Management is Atlassian's solution that empowers all teams to deliver high-velocity service management.

Jan 2, 2026 · Discover Jira Service Management's pros, cons, pricing, and features, and see how it compares to other project management tools.

Sep 10, 2024 · Often abbreviated to JSM, Jira Service Management is a popular ITSM tool, used by organisations to manage service desk activity, resolve incidents and manage change.

Collaborative, flexible IT service desk and ITSM software built for the future of IT. Try Jira Service Desk free today.

With Jira Service Management, you can easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, via help centers, and an embeddable …

Jira Service Management helps IT support, operations, and business teams deliver exceptional service experiences to employees and customers. Deliver valuable service experiences on one platform …

Whether tracking tickets, managing service requests, or enhancing agent productivity, Jira Service Management provides the tools and capabilities to streamline operations and drive business success.

Make the impossible, possible in Jira. Plan, track, and release world-class software with the number one project management tool for agile teams.

Whether you’re a startup trying to manage incoming requests, a growing team standardizing your service management practices, or an enterprise looking for a more fast, flexible ITSM solution, …