Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

The Hidden Disabilities Sunflower scheme (where people can wear a sunflower lanyard, sticker or card to subtly tell branch ...

Senior CX leaders from Visa, Walmart, Southwest Airlines, and other powerhouse brands will headline the 2026 Customer Response Summit at The Ritz--Carlton, Amelia Island. This year's program promises ...

Enterprises are built on rules and regulations and essential practices and LLMs just aren't up to snuff when it comes to ...

Businesses face challenges not only in acquiring customers but also in retaining them. AI is emerging as a crucial tool for enhancing customer service through personalisation and context awareness, ...

The future of work is being rewritten by artificial intelligence (AI)—but technology competence alone will not be enough to empower the workforce of the future. While AI has massive potential to ...

DREAMING of a job that pays serious cash and gives you enough time for the school run? It’s entirely possible to make a mint AND have enough time to spend with the kids – we reveal six ...

DIGITAL financial services (DFS) have become an integral part of modern economies, enabling people to deposit, withdraw, ...

More than a high-speed automation tool, artificial intelligence is becoming a safe testing ground where brands can rehearse ...

Johannes Rath, Transformation Board Member at Signal Iduna, on practical use of AI at large insurers and the question of ...

The American Customer Satisfaction Index’s (ACSI) annual Retail and Consumer Shipping Study for 2026 found that several ...

On the morning of Dec. 30, retiree Robert Snyder received a visit from Grays Harbor County Deputy Joseph South. Snyder’s brother, Gary Brockway, had contacted the Grays Harbor County Sheriff’s Office ...