ChatGPT has become a part of everyday life for a lot of people. It's good at a lot of things, but what are some things that ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

As the nation celebrates the legacy of slain human rights leader, Martin Luther King Jr., various organizations will host events to commemorate the holiday. Also see our list of closed Federal and ...

Parth is a technology analyst and writer specializing in the comprehensive review and feature exploration of the Android ecosystem. His work is distinguished by its meticulous focus on flagship ...

Home Instead, an Honor company, and the world's leading provider of in-home care for older adults, has been named to Newsweek's America's Best Customer Service 2026 list. This distinguished honor ...

Gain a competitive edge by using automation to handle sales volume spikes quickly without sacrificing service quality. Start by using automated routing to direct customer messages to the right agent, ...

Have you ever wondered why we pay for expensive task-management apps when a tool you likely already have, Excel, can do the job just as well, if not better? Despite the hype around sleek, subscription ...

Giga, a San Francisco–based startup that builds voice-based AI agents for companies that need customer support, has raised $61 million in Series A funding led by Redpoint Ventures, with participation ...

This article first appeared on The War Horse, an award-winning nonprofit news organization educating the public on military service. Subscribe to their newsletter. Denise Rosales has never been ...

There’s some heated debate online, tucked away in disgruntled social media threads, of the way things have become. Calls are often pre-routed through some kind of automated system, be it AI or an ...

September 25, 2025 Add as a preferred source on Google Add as a preferred source on Google Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...