Tom Snyder: AI customer service saves money, but at a cost to satisfaction

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...
Decluttering Mom on MSN

Woman says scammers posed as her utility company and cut off her power

Utility impostor scams have moved from nuisance calls to real-world harm, leaving some victims literally in the dark. In one ...

Liberty Utilities gets conditional rate increase amid customer service concerns

The Missouri Public Service Commission approved a rate increase for Liberty Utilities that will boost the company’s annual ...
Forbes

An Invisible Threat: The Risks Of Poor Customer Engagement And Lack Of Trust In Demand Flexibility

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Fortunately, demand flexibility programs such as demand response, electric vehicle charging ...
Yahoo

4 ways to contact Amazon customer service

Add Yahoo as a preferred source to see more of our stories on Google. When you buy through our links, Business Insider may earn an affiliate commission. Learn more As one of the world's largest ...
Morningstar

PSE&G Ranked #1 for Residential Electric in the East among Large Utilities in J.D. Power 2025 Customer Satisfaction Study for 4th Consecutive Year

NEWARK, N.J., Dec. 17, 2025 /PRNewswire/ -- Public Service Electric & Gas, New Jersey's largest utility, has once again been recognized as the highest-ranked utility in customer satisfaction among ...
T&D

Electric Utility Customer Satisfaction Hits Record Low Amid Rising Costs

The 2025 J.D. Power study reveals a historic decline in U.S. residential electric utility satisfaction, primarily driven by a 34% increase in average bills since 2020, reaching $189 monthly. Despite ...
jdpower

Residential Electric Utility Satisfaction Ranks Lowest among J.D. Power Residential Utility Studies

TROY, Mich.: 17 Dec. 2025 — According to the J.D. Power 2025 U.S. Electric Utility Residential Customer Satisfaction Study, SM released today, rising costs are the primary driver of declining ...
USA Today

Which companies have the best customer service? Chewy, Aldi at the top

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...
DBusiness Magazine

Study: Business Customer Satisfaction with Electric Utilities is Strained

With the average price per kilowatt hour for commercial customers rising 6.7 percent and the frequency and severity of power outages increasing in 2025, business customer satisfaction with the ...
jdpower

Rising Costs and Widespread Power Outages Strain Business Customer Satisfaction with Electric Utilities, J.D. Power Finds

TROY, Mich.: 12 Nov. 2025 — With the average price per kilowatt hour for commercial customers rising 6.7% and the frequency and severity of power outages increasing in 2025, business customer ...
Seeking Alpha

Chesapeake Utilities raises 2025 capital guidance to $425M-$450M amid strong customer growth and project expansion

The company reaffirmed its full year 2025 EPS guidance of $6.15 to $6.35 per share. Management reiterated that this range assumes a successful outcome for 2025 in the Florida City Gas depreciation ...