Assessment companies' poor customer support can block students from taking required exams. Inept customer service turns ...

Technology startup Netomi has raised $110 ‌million in a Series C funding round led by Accenture Ventures, the startup’s chief ...

Amazon Connect is now the agentic AI-powered foundation for three new solutions and one familiar contact center offering.

JinkoSolar has recently signed a 100MW Tiger Neo 3.0 module order with a local in Nigeria. The signing of this order marks a new phase in the large-scale deployment of JinkoSolar's N-type TOPCon ...

Stellantis is recalling 6,605 units of the 2026 Ram 2500 due to a faulty steering module that causes loss of Electronic ...

A Florida owner’s 2025 Ram 1500 Hurricane has suffered 3 major electrical breakdowns in just 11,000 miles. With no parts ...

Fraud operations now operate like call centers, complete with hiring, training, and performance tracking. Flare reveals how ...

Add Yahoo as a preferred source to see more of our stories on Google. The Orion Crew Module officially parted ways with the European Service Module that has powered, cooled, and propelled the four ...

The Federal Communications Commission wants to bring customer service back to the U.S. The agency proposed new rules Thursday that could require phone, internet and cable companies to disclose a ...

A viral TikTok is fueling backlash against telecom company Spectrum after a customer recorded a heated call with a retention agent who allegedly refused to cancel her service, berated her, and hung up ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

As Nordstrom celebrates its 125th anniversary, the retailer’s long-standing dedication to customer service stands out as one of its core tenets. “Our company was built on valuing and empowering our ...