Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

German startup Parloa raises $350 million at a $3 billion valuation to build and manage fleets of A.I. agents for enterprise customer service.

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

Businesses risk losing trust, sales and customer loyalty when they rely primarily on AI for customer service. When customers ...

When you're a business owner, it's hard to be everywhere at once — even though, your venture kind of demands it of you, especially if you're a solopreneur. Luckily, there are lots of tools on the ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

I am using Azure Foundry as the agent service provider and memory / conversation manager. I have tried both python-1.0.0b251204 and python-1.0.0b251120 tag versions. I have defined a workflow with two ...

Pam Thorson followed a grocery store cashier's advice to get her mammogram, leading doctors to discover breast cancer. Dozens denied oath of allegiance at Indianapolis naturalization ceremony After ...

A friendly conversation with cashier Elvira Gentry at Cash Wise on 13th Avenue South led Pam Thorson to a mammogram, which detected her breast cancer early. Elvira Gentry, left, a checker at Cash Wise ...

Imagine waiting in line at the grocery store, and you decide to make a phone call. Would you put the call on speakerphone, keep the call as private as possible, or not call at all so nobody can listen ...

Unlike basic appointment bots, Numa's Voice AI is connected to an AI-powered inbox that knows customer history, coordinates teams, and brings humans in when needed—ensuring faster responses, higher ...