Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Nutshell reports effective CRM and email marketing alignment enhances customer relationships through strategic planning in people, processes, and data governance.

I tested the top business messaging platforms to find the best solutions for team collaboration, security, and productivity in 2026.

As the adoption of AI to provide customer service accelerates, managers would be well advised to remember that the human ...

Depending where you are in the US, you will come across several different variations of the Bloody Mary cocktail. Here is ...

Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what you need to know.

If you are still pasting every request into the same chat window, you might be capping your team’s potential. While ...

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you ...

CRM decisions now shape long-term competitiveness across industries. AI-native platforms, governed model deployment, and unified customer intelligence are no longer differentiators; they are ...

A frustrated Warriors fan emailed Joe Lacob after Golden State's loss to the Portland Trail Blazers on Sunday, and Lacob actually responded. Let's go over what the fan and Lacob said and what it means ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

FILE - The U.S. Department of Education building is seen in Washington, Nov. 18, 2024. (AP Photo/Jose Luis Magana, File) WASHINGTON (CN) — A federal judge ruled Friday that the Trump administration ...