On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...
You have probably heard these stats quoted a million times – the cost of a service desk interaction is $22 per ticket resolution versus $2 for self-service and $0 ...
TeamDynamix has been named Leader with top-rankings in the Info-Tech SoftwareReviews 2026 IT Service Management (ITSM) Data Quadrant, outperforming legacy competitors across product capabilities, ...
AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, today released its 2024 State of ITSM Report, which ...
Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. A typical IT service desk receives multiple simple and easily ...
ServiceNow Chief Financial Officer Gina Mastantuono gives insight into how the workflow vendor is thinking about its future customer base and growth prospects. ServiceNow CEO Bill McDermott recently ...
LONDON--(BUSINESS WIRE)--Technavio has been monitoring the ITSM market and it is poised to grow by USD 3.29 billion during 2020-2024, progressing at a CAGR of nearly 9% during the forecast period. The ...
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