Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

True or chatty: pick one. A new training method lets users tell AI chatbots exactly how 'factual' to be, turning accuracy into a dial you can crank up or down. A new research collaboration between the ...

Are you someone who opens your support inbox and instantly feels overwhelmed? Yet, most tools still expect humans to juggle everything manually. I just finished trying pagergpt, where I built and ...

Online classes are moving quickly to teach people how to use chatbots at work.

New York, New York - January 20, 2026 - PRESSADVANTAGE - Silverback AI Chatbot has released an announcement outlining ...

Bread Financial Holdings, Inc. ( BFH) Q4 2025 Earnings Call January 29, 2026 8:30 AM EST Good morning, and welcome to the ...

Artificial Intelligence - Catch up on select AI news and developments since the workweek ended January 30. Stay in the know.

JEE Mains Exam 2025 to begin on January 21, 2025. Check out the smart, time-efficient preparation strategies shared by an expert here. Every year, lakhs of aspiring engineers appear for the Joint ...

In the second part of our coverage of IT trends in 2026, we look at the uses and impact of GenAI. A debate rages over whether ...

Customers know what they want and deserve from their experiences when interacting with organisations. They are also the first to know when the bar is raised in CX.The CX trends that will shape the ...

CX is a major driver of business performance and belongs on the CEO’s list of core priorities – now more than ever, says ...