Customers don’t shop in a straight line anymore. They browse online, buy in-store, return by mail—and expect brands to remember everything in between.

Anonymous feedback is meant to help. So why does it so often hurt? Examining online disinhibition, the importance of authenticity, and how to stop feeding the troll in all of us.

Modern games are no longer waiting for players to learn how to play. They hook their attention in seconds. Before rules, odds ...