Microsoft has released FetchXML-driven customization for Dynamics 365 Contact Center, enabling targeted agent transfers and ...

Discover the leading conversational AI platforms transforming enterprise customer interactions in 2026 with advanced features and capabilities.

The cloud can help your business grow. Learn what the cloud is, the benefits of cloud services and software, and how much cloud services cost.

In today’s fast-paced business environment, leveraging the right technology is essential for growth and efficiency. Microsoft ...

A great solution for internal IT service desks that adhere to ITIL ...

Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...

Microsoft released a pair of security and compliance updates this week designed to help IT administrators strengthen ...

A pilot procurement led by the Center for Green Market Activation (GMA), in collaboration with Smart Freight Centre (SFC), will enable carrier Nevoya to deploy about 40 Class 8 battery-electric trucks ...

In 2021, 60 Minutes visited the offices of robotics company Boston Dynamics and met an early model of its humanoid robot, Atlas. It could run, jump and maintain its balance when pushed. But it was ...

Why securing AI agents at runtime is essential as attackers find new ways to exploit generative orchestration.

Microsoft is enforcing stricter Intune MAM security requirements, and enterprises that haven’t updated their iOS and Android apps will see them blocked from launching.