Remote work is no longer a niche perk, and a detailed study on hybrid work found that some employees will trade up to 25% of ...

Customer service and marketing teams typically operate independently. They have different workflows and day-to-day priorities. At larger companies, they often make up separate departments. Separating ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Mumbai: The measure of how crucial the Maharashtra local bodies’ polls are is apparent in the confusion that has beset both the Mahayuti and MVA ahead of the elections. From going solo in a few local ...

The Deputy CISO blog series is where Microsoft Deputy Chief Information Security Officers (CISOs) share their thoughts on what is most important in their respective domains. In this series, you will ...

Nintendo of America has made the decision to outsource its customer support services, resulting in hundreds of contractors losing their jobs amid concerns Nintendo’s customer support will suffer as ...

A few years ago, I was advising a subscription software company that hit a wall with customer support. Tickets were piling up, first response times had stretched past 48 hours, and the team was ...

In 1969, a now-iconic commercial first popped the question, “How many licks does it take to get to the Tootsie Roll center of a Tootsie Pop?” This deceptively simple line in a 30-second script managed ...

The Meta logo and logos of Facebook, Instagram, WhatsApp, Messenger and Threads are screened on a mobile phone for illustration photo in Krakow, Poland on Jan. 25, 2025 (Beata Zawrzel / NurPhoto via ...