A new bill looks to reduce hold times by requiring businesses to connect customers with a human within 5 minutes, aiming to ...

Travel companies are considering charging customers a fee to bypass AI chatbots and speak directly with a human agent. While AI is effective for simple tasks, it often fails with complex travel issues ...

Criminals are using artificial intelligence voice cloning technology to fool families into thinking their loved ones are in danger, leading to financial losses and emotional trauma.

Two Business Insider reporters attended Starbucks' Investor Day and got a firsthand look at how the brand plans to build ...

Financial firms' fraud and risk teams must bolster know-your-customer checks in the face of increasingly effective and affordable deepfake technology and services ...

Flip, the AI solution that automates customer service calls for enterprise brands, today announced a $20 million Series A funding round co-led by Next Coast Ventures and Ridge Ventures. The investment ...

Ararat Rural City Council is advising residents that from 2 February through to mid-March, households may receive a phone ...

It's time to challenge the false dichotomy between humans and bots, as shown by Amazon Connect's emphasis on hybrid collaboration via agentic assistance.

Right after I told you it wasn't worth switching my cell phone carrier, I switched. I knew that Consumer Cellular is touted ...

Linda Crichton, chief service and operations officer at Policy Expert, balances leadership, innovation and a Springer Spaniel ...

Funding round co-led by Next Coast Ventures and Ridge Ventures; total funding reaches $31M Investment underscores Flip’s massive scale: trusted by hundreds of enterprise customers; brands powered by ...

Additional product numbers have been added to the recall ...