Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...

Trust is built through genuine human connection, so AI should support human service — not replace it.

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

German startup Parloa raises $350 million at a $3 billion valuation to build and manage fleets of A.I. agents for enterprise customer service.

New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...

As global markets expand and digital conversations accelerate, businesses face growing pressure to communicate seamlessly across languages and cultures. TranGPT, a cutting-edge AI-powered ...

Low connect rates can be mission-critical for home improvement companies looking to maintain or grow their business.

Intentionally designed experiences, not features or price, are the real drivers of retention, trust and long-term revenue.

Security and compliance remain integral to adoption. Sztern notes that NLPearl applies end-to-end encryption and maintains infrastructure designed to meet stringent data protection and access control ...

GOCare's platform is designed specifically for broadband service providers and integrates seamlessly with core operational ...

These fraudsters need to be taught a lesson.

Criminal network "The Com" uses fake job posts to recruit teens for cybercrime, with recent arrests including 19-year-old ...