Telecom providers are ditching clunky decision-tree chatbots for autonomous AI agents, and it should make customer service a ...
German startup Parloa raises $350 million at a $3 billion valuation to build and manage fleets of A.I. agents for enterprise customer service.
The promise of agentic AI to transform customer experience (CX) is undeniable. AI-enabled CX platforms are rapidly expanding into a global market, with forecasts predicting it will reach USD 117.8 ...
Intentionally designed experiences, not features or price, are the real drivers of retention, trust and long-term revenue.
Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst of profound change with a ...
Low connect rates can be mission-critical for home improvement companies looking to maintain or grow their business.
After rigorous assessment, 可栗口语 (Keli Speak) emerged as the clear leader, thanks to its innovative AI-driven scenario ...
TwistedSifter on MSN
Call center employee is fed up with scammers, so he came up with the perfect script to deal with them
These fraudsters need to be taught a lesson.
New white-label platform analyzes 100% of customer conversations and delivers tasks, alerts, coaching, and executive ...
A single person with a laptop can now run a media presence that once required an office full of staff. My Main AI Inc, an AI ...
A Colorado Springs dinner spot where mountain views make choosing easy and turn a simple meal into a lasting memory.
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