Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

The link she wound up clicking on led her to an official-looking website with a phone number. She called, and the alleged ...

The Writers Guild of America East welcomed 25 new graduates into its Showrunner Academy Monday. The program prepares emerging ...

A whistleblower trapped inside a “pig butchering” scam compound gave WIRED a vast trove of its internal materials—including 4 ...

Natasha Cloud had a chance Friday night to script a Hollywood ending to Unrivaled Basketball’s trip to the Xfinity Mobile Arena. Instead, she penned a Philadelphia finish.

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

Planning human call center agent schedules requires manual effort. Assembled aims to streamline that while factoring in ...

Read more › F.B.I. agents executed a search warrant on Wednesday for an election center in Fulton County, Ga., seeking to seize ballots in a significant escalation of the administration’s efforts to ...

Fed Chair: President Trump plans to announce his pick to replace Federal Reserve Chair Jerome H. Powell on Friday morning. Mr. Trump is expected to select Kevin M. Warsh, a conservative economist and ...

Software developers have spent the past two years watching AI coding tools evolve from advanced autocomplete into something ...

Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst of profound change with a ...

People to ditch their keyboards for microphones.