A fraud probe involving millions of dollars lost by victims in Maryland and across the U.S. leads to call centers in India.

SequenceShift expands its PCI-compliant payment platform with a new Zendesk for Contact Center integration for secure ...

Flexible contact centers use AI, cloud platforms, and on-demand agents to adapt to demand, reduce costs, boost resilience, and enhance customer experience.

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. The University of California, Riverside has transformed ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...

Arkansas Game and Fish Commission is committed to inspiring a love of the outdoors and conservation in young Arkansans ...

Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst of profound change with a ...

With over 3.5M service requests, San Diego's 'Get It Done' app shows its power. Explore how it transforms our community and ...

The Council on Aging ended daily meals to senior citizens at Pensacola’s Cobb Resource Center after it alleged 'bullyiing' by ...

The meeting details for support groups in Willmar and other west central Minnesota cities are included here, plus various ...