They'll no longer treat customer experience, employee experience, and partner experience as separate disciplines.

InteLogix, a global leader in customer experience (CX), government services, and recovery solutions, has announced the completion of its acquisition of Pioneer Customer Experience, LLC ("Pioneer CX"), ...

Purpose-Built AI Assistants Within the Quantum Choice® CAPS Platform Optimize Payer Operations Without Disruption Our ...

NTT DATA Group Corporation ( NTDTY) Q3 2026 Earnings Call February 4, 2026 7:00 PM EST We would now like to start the presentation of the third quarter -- FY 2025 third quarter financial results of ...

MANILA, Philippines — As we look at the Philippine talent market entering 2026, one thing is clear: hiring is no longer about scale. It is about value. Across industries, organizations are becoming ...

Japanese e-learning platform learningBOX is expanding its presence in the Philippines on Tuesday through a memorandum of understanding (MOU) with three local firms to support industry-specific ...

Enterprise payer platforms remain the system of record as AI accelerates productivity and insight. AI does not replace ...

Data-driven specialty insurance has emerged as a central transformation effort at MSIG USA, shaping how the organization approaches underwriting, operations, and technology priorities. Rather than ...

Customer-facing and internal workflows will come together on a shared, AI-first foundation that supports speed, flexibility, ...

This expansion marks a strategic move to harness Vietnam’s diverse linguistic talent, specifically targeting the growing global demand for multilingual customer services and AI-driven workflows.

MTN Ghana signed an MoU with youth-led Thrive and Shine LBG to promote digital literacy and AI skills. The group pledged US$2 million to Ghana’s One Million Coders Programme, aligning with government ...

After years of steady multiples and a brief pandemic-era surge, valuations across the business process outsourcing industry have entered a prolonged reset — one increasingly shaped by artificial ...