Like all of us, I am addicted to silly games on my smart phone. To justify the time, I imagine I play games that help me stay mentally sharp. One word game had me beat. The goal was to find every ...

Sven, a sales leader, received a call from a major customer who was furious. Their order arrived late, the product was damaged, and to top it off, their invoice didn’t reflect the volume discount ...

Forbes contributors publish independent expert analyses and insights. John Hall covers entrepreneurial topics that help companies grow. Many attributes go into strong leadership, such as having a ...

You can learn a lot about a leader by the way they respond when someone brings them a problem. Do they immediately jump in with a solution? Or do they pause, ask a question and guide the team toward ...