AI-powered interviewers are enabling companies to conduct rich, adaptive conversations with thousands of participants quickly and inexpensively. These systems uncover not just what customers think but ...

UJET, a leader in AI-powered contact center innovation, today released new industry research revealing that despite 100% of customer service agents interacting with AI daily, 93% are confident they ...

Generative artificial intelligence (GenAI) is opening the door for more researchers to conduct consumer studies than ever ...

Understanding the intricacies of your customer base is paramount in today's competitive marketplace. In order to gain and defend market share, things like pricing strategies, cost control and product ...

Research has shown that measuring customer surplus value, or now how much compensation a customer requires to forgo the brand ...

“We help you talk to real people," says Alfred Wahlforss (left), CEO and cofounder and (Florian Juengermann) of his startup Listen Labs that has used AI to run over a million consumer research ...

For consumer-facing companies where mobile represents the primary customer interface, this capability opens entirely new use cases. The founders noted that "several of our customers didn't do research ...

When I founded a global travel transportation marketplace, hospitality was our primary goal. An important part of achieving this goal has been leveraging real-time data and human behavioral insights ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Alexander Group, the leading revenue growth consultancy to Global 2000 companies, today unveiled the results of its new Customer Experience Research report. The ...

SAN FRANCISCO, Jan. 14, 2026 /PRNewswire/ -- Listen Labs, the AI-first customer research platform, has raised a $69 million Series B led by Ribbit Capital, with participation from Evantic and existing ...

This is an excerpt from Learn More Faster: How to Find Your Bullseye Customer and Their Perfect Product, now available from Google Ventures. It has been lightly edited for clarity and length. It’s ...