This transcript was prepared by a transcription service. This version may not be in its final form and may be updated. Brian Kamenetzky: CIOs have long been expected to be the technical gurus of the ...
In 2023, Ed Napleton Automotive Group’s national CX director Eduardo Rodriguez launched a new customer experience program based around tools and technology from Reputation that quickly produced ...
In this episode of CX Decoded, Dom Nicastro, editor-in-chief at CMSWire, and Michelle Hawley, senior editor at CMSWire, explore the intersection of employee experience (EX) and customer experience (CX ...
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