The definition of customer experience is broadening and deepening as we move into an Everything-as-a-Service (XaaS) world, where successful outcomes are just as important as in-the-moment satisfaction ...

Multiple security vulnerabilities in Zendesk's Web-based customer relationship management (CRM) platform could have allowed attackers to access sensitive information from potentially any customer ...

Zendesk today launched Explore Enterprise within its CRM platform, enabling companies to analyze and share real-time data. "Customers are seeking more support from businesses than ever before, which ...

Technology integration. HyperArc's GenAI-powered platform to be integrated for improved insights. Customer impact. Zendesk customers to gain faster, deeper analytics and automation capabilities.