Dr. Nafeesah Allen is a multilingual communications strategist and global real estate investor with nearly 15 years of experience. She began writing about home improvement and design over four years ...

Q: I prepaid Sears for a washer installation recently. Despite following up with multiple emails and a phone call, Sears has not installed the appliance. I’ve asked for a refund, but Sears has not ...

A journalist and editor with 20 plus years’ experience across national titles, Natalie loves putting big brands through their paces before consumers part with their hard-earned cash. Before you commit ...

Sears accepts payment for installation but leaves the washer job unfinished. The company ignores refund requests, showing how communication quickly collapses. Escalate your complaint with proven steps ...