In today’s fast-paced business environment, managing incoming calls efficiently can make the difference between delighted customers and lost opportunities. That’s where interactive voice response (IVR ...

Moderate underreporting biases were found when patient responses to an interactive voice response system were compared with medical records in the STAR*D clinical trial. Objective: To evaluate a ...

Communication is a world in constant changes. Some readers may remember a time when phone calls were the main tool that everyone used in order to get in touch with companies. These days, we have ...

Please provide your email address to receive an email when new articles are posted on . Patients with stage 3 to 5 chronic kidney disease who used an interactive voice response system did not ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

Smart IVR represents the next generation of interactive voice response systems. Learn what it can do for your customers and your bottom line. Master the art of routing with ready-to-use IVR scripts ...

There are benefits to technology, no doubt. Instant coffee, digital music, keyless entry, cell phones...the list goes on. However, automation has had one particularly annoying side effect: the ...

Interactive voice response systems may help improve monitoring of patients taking anticoagulants such as warfarin while reducing the workload of clinical staff, found a study by Ottawa researchers in ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

For years, IT and business have heard the sexy promise of “IP convergence,” which would allow all sorts of voice- and video-enabled applications to appear in business. However, for most organizations, ...

The way humans interact with technology has undergone a dramatic transformation over the past decade. Traditional interfaces, ...