In today’s world of customer service, the use of digital messaging channels is steadily rising, so it’s easy to overlook how central voice and telephony are for connecting brands to their customers.

The results are also similar to the video call test Vodafone conducted in the UK last month, which also used AST's satellites. Competitor T-Mobile is aggressively trying to build interest in its own ...

Video-call glitches might seem harmless, but they can reduce people’s chances of getting hired, closing a business deal or following a doctor’s recommendation. Human brains expect video calls to feel ...