The decades-long rush of businesses to digitize their business processes shows no sign of abating. Digital technology has spread across the supply chain and throughout the enterprise—with generally ...

You’ve launched the AI pilots. You’ve rolled out copilots and chatbots. You’ve invested in licenses, training, and dashboards. And yet, the results aren’t showing up the way you expected. That’s the ...

The best tools for change management are ones that ease the transition into change. Identifying the people who are receptive to change can be instrumental in the success of an initiative. Many of the ...

Change management software can help your team with everything from learning new features to switching to a new platform to weather organizational restructuring — if you select the right tool, that is.

Digital tools usually work in the pilot, but scaling depends on daily behaviors, roles, and incentives. In food plants, ...

Charisma Glassman is Senior Partner & Global Head of Retail Advisory at Genpact, helping global brands transform the end-to-end value chain. As someone who advises retail and CPG leaders daily, I'm ...