On July 29, 2025, Sens. Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025. The act targets the offshoring of call center operations, imposes new ...
In healthcare, where the cost of care is rising, organizations can’t afford to drive patients away due to inefficient systems ...
Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...
NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...
The call center has become the most overloaded part of home services. Not because customers changed, but because too many internal tasks ended up on the customer service representative's line. We saw ...
In July, Cleveland Clinic Innovations, the corporate venturing arm of the healthcare organization, partnered with Irish company Rigney Dolphin to form RelateCare, a contact center solutions firm. The ...
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