The Social Security Administration (SSA) plans to address growing waiting times on hundreds of thousands of daily calls by incorporating artificial intelligence. In an interview with CBS News on ...

The Social Security Administration (SSA) recently reassigned a small share of its field office employees in an effort to bring down lengthy wait times for the agency's national 800 phone number.

Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on ...

EXCLUSIVE: The Social Security Administration’s (SSA) internal watchdog has confirmed that the agency’s publicly reported phone service data was accurate and that performance improved during fiscal ...

Amid a wave of changes to Social Security, it's perhaps more important than ever to know where to look for updates from the federal agency running it. While the Social Security Administration has ...