The U.S. Department of Commerce, with components as wide-ranging as the Census Bureau, the National Institute of Standards and Technology and the Patent and Trademark Office, has seen success with ...

ATLANTA & LONDON--(BUSINESS WIRE)--Shared Service Organizations (SSOs) have achieved dramatic improvements in cost and productivity, according to new research from The Hackett Group, Inc. (NASDAQ: ...

We hear a lot of talk about enterprises moving IT toward a shared-services model. That raises the question: Where do they think they're going? Roughly speaking, moving to a shared-services model means ...

The public sector is seeking ways to maintain its services and programs in today's difficult economic environment. To cope with unanticipated revenue shortfalls, mounting costs and increased service ...

Editor's note: The Digital Communities Special Report, which appears twice a year in Government Technology magazine, offers in-depth coverage for local government leaders and technology ...

Leon Erlanger is a freelance journalist who specializes in business and technology and is a contributor to the CDW family of technology magazines. Editor’s note: This is the latest article in an ...

Global business services is an evolution of shared services, offering a more comprehensive approach to the problem of providing services across an organization. Does it make sense for your company?

Provost Eric D. Isaacs wrote to the UChicago community twice last year to discuss new initiatives aimed at improving the delivery of administrative services across campus. In the last several months, ...

For decades, each fire department in Milwaukee County, WI, was on its own. The 14 municipalities that are located in the county wouldn’t respond to a call in a different municipality for numerous ...

Companies continue to evaluate ways of increasing their operational efficiency while providing meaningful services to their internal stakeholders. These enterprises have used a variety of strategies ...