ServiceNow Customer Service Management (CSM) solution excels at automating and optimizing front, middle, and back-office processes SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NOW) (NYSE: NOW), ...

New research shows the need for more seamless tech; 81% of IT professionals waste more than 10% of their workdays on process and tech inefficiencies Qualtrics and ServiceNow also released new research ...

ServiceNow NOW, in collaboration with Qualtrics International XM, recently announced the launch of a new app to help improve employee and customer experiences. The new app Qualtrics Embedded Insights ...

"Voice has long been a critical channel for service, and AI is making it even more impactful as enterprises modernize how they support customers. Together with 3CLogic, we're extending the power of ...

Five9 Fusion for ServiceNow combines the Five9 real-time system action with the strengths of ServiceNow Customer Service Management (CSM) to give businesses a single, AI platform that addresses one of ...

SAN FRANCISCO--(BUSINESS WIRE)--PagerDuty, Inc. (NYSE: PD), a global leader in digital operations management, today announced the availability of PagerDuty for Customer Service in ServiceNow CSM. This ...

If there is one way to categorize all the recent technology vendor shows and conferences, you could easily call this “The Spring of AI.” It feels like there is a new AI announcement every day. However ...

Fully automated solution connects real-time customer engagement with enterprise workflow automation to eliminate service gaps and drive faster, smarter resolutions By combining industry-leading AI ...

ROCKVILLE, Md., Dec. 2, 2025 /PRNewswire/ -- 3CLogic, the leading AI-powered contact center platform purpose-built for ServiceNow, the AI platform for business transformation, today announced a new ...