The repetitiveness of filling out field service work order forms, capturing photos in the field or updating back-office systems is ripe for digital transformation. I realize the phrase digital ...

Process automation is the key to performing a range of business processes in the age of digitization. Over time, processes have become increasingly complicated due to a high work volume within a ...

Customer service is a crucial part of the customer experience. That seems immediately obvious. And customer experience is the big buzzword right now, so companies are going bonkers revamping their ...

Most books on customer service nowadays will state that it is neither a department in a business nor a cure-all technological solution that will make customers love the products and services they ...

Outsourcing certain tasks can help you save money you'd otherwise spend on non-revenue-producing employees. Here's how and ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

A business process manager is the overseer of the step-by-step processes that operate a business; from front to back and morning to night. Specifically, they create, measure, audit and continually ...

Successfully injecting generative artificial intelligence (AI) into customer service requires a systematic approach. Improving the customer experience using generative AI solutions is about ...

Faced with an outdated service and support model, Mewa Textile-Service automated more than 60% of customer requests, with 90% of all inquiries digitized, for fast, efficient response using SAP ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...