In 2006, the state of Utah started to consolidate its IT services under the newly formed Department of Technology Services (DTS). Since then, DTS has been working to provide better service to its ...

In healthcare and medical device manufacturing, patient safety is priority number one. Staying on top of compliance throughout the lifecycle of a device is essential. As one of the world’s leading ...

Dartmouth-Hitchcock, a nonprofit health system with hospitals and clinics throughout New Hampshire and Vermont, had 12 different siloed IT service management systems for different application teams, ...

NEW YORK--(BUSINESS WIRE)--Cherwell Software, LLC, (“Cherwell”) a global leader in service management, announced that the company’s Information Technology Service Management (ITSM) solution is now ...

Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. Virginia State University’s previous IT ...

Successful organizations large and small leverage available technologies to manage business activities and assist in making decisions. They use information systems to collect data and process it ...

Artificial intelligence (AI) and machine learning (ML) are revolutionizing the way we do business. By automating routine tasks and providing insights into service performance, these technologies are ...

Imagine: you are standing outside the airport terminal with your bags in hand as you wait for your scheduled Uber. You can see that your driver will arrive shortly thanks to the app’s integrated live ...

IMSAS was established to support the review of management systems in countries embarking on new nuclear power programmes. It provides a structured approach for the self-assessment of the management ...