In a world where self-service technology plays a vital role in everyday life, brands and retailers need to understand the changing needs in customers' demands. Many businesses have implemented ...

Voxeo is filling out their strategy to provide Unified Self-Service. Yesterday's acquisition of IMified greatly enhances Voxeo's UC portfolio, and is a key component in its Unified Self-Service ...

The majority of today’s contact centers employ well-designed, sophisticated self-service strategies, but even with a highly successful self-service application boasting a high call-completion rate, ...

The Big Data industry is moving from its 1.0 phase that focused on capturing all the data to the next stage, which entails “getting Big Data really pervasive through the enterprise,” said Chris ...

Genesys customers will have access to SpeechStorm applications in short order. This week contact center company Genesys announced it has acquired a provider of self-service applications for mobile, ...

One of the most common practices across contact centers, large and small, is measuring agent performance and service quality through Key Performance Indicators (KPIs). This industry-proven approach, ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys (www.genesys.com/uk), the market leader in omnichannel customer experience (CX) and contact centre solutions, today announced ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Microsoft has released a preview of Self-Service ...

I always thought self-service applications are one of the great ironies of the information age. Consider it from a consumer point of view: companies are turning over their data-entry grunt work to be ...

After meeting with a large telecommunications company recently, I was greatly surprised to learn the organization was in the process of removing many of its self-service applications. The reason: it ...