Q: I recently booked a one-night stay at the Grand Hyatt Hotel New York through Expedia on behalf of a manager in my company. My credit card was charged for $789. Within an hour of finishing the ...

Q:I have a problem with a missing hotel reservation that I need your help with. I recently booked a room through CheapTickets.com at the Executive Inn Airport in Fort Lauderdale, Fla., during the Fort ...

After a long drive from Buffalo to Gananoque, Ontario, Adam Cole's hotel delivered some bad news for him: His reservation was "gone." "I had a confirmation from my travel agent," says Cole, director ...

Thanks to the web, making a reservation is just a few keystrokes away. We’ve all become our own travel agents and it isn’t so hard, right? Except for an all-too-common scenario. When you’re ready to ...