Kevin Curtis inherited a problem that had been hanging around for years. 1 Psychiatric patients in the emergency department were waiting too long for a bed at the University Neuropsychiatric Institute ...

Most companies want to scale efficiently, but few truly understand the mechanics of how work gets done. That’s where business process mapping comes in. Business process mapping visually outlines how ...

Value stream map vs. process map, which is better for you? As with many tools and methods in Six Sigma, there isn’t a one-size-fits-all approach to mapping things out. Both of these tools have ...

I mapped my first business process diagram over 35 years ago when I joined Accenture. I used a hierarchical diagram format called IDEF0 to describe an ERP system we were implementing at a U.K. defense ...

Competitor analysis is often the first place new businesses turn for market and keyword research. However, many new businesses struggle to gain much value from competitor analysis because they often ...