What are your assumptions about difficult people at work? Considering their possible motivations can change your perspective.

Dear Max, At the start of virtual meetings, should I say hello to everyone? It seems to absorb a lot of time, but I don’t want to be unfriendly. Virtual calls put the hell in hello. Every greeting ...

I wrote more than my share of group papers in my university courses because many of my teammates never showed up to meetings, and when they did, their work was usually poor. I didn’t want to take over ...