Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients. Objectives: To ...

Clinical differentiators are rare (and difficult for patients to truly appreciate), so the most effective ways to set your practice apart are in the area of customer service. One proven technique is ...

In this episode, DrBicuspid.com's Editor-in-Chief Kevin Henry and Dr. Roger Levin discuss the critical importance of five-star customer service in the dental industry, particularly with the new ...

1. Start seeing patients as customers. Taking care of patients is what healthcare is all about. It may be hard for some people to think of patients as customers, but they definitely are. Their choices ...

How do you think the pandemic changes customer service in clinical trials? Not in terms of customer experience principles; however, I think there are certain components of those principles now that I ...

J.D. Power recently presented “New Approaches to Measuring Patient Satisfaction” in January at Merchant Medicine’s annual ConvUrgentCare® Strategy Symposium in Scottsdale, AZ, to health system, retail ...

TeleVox's highly flexible platform provides PRM capabilities covering the full extent of healthcare stakeholders, enhancing the patient population experience, decreasing missed appointments, and ...

Healthcare needs change. Shifting from a system focused solely on disease treatment to one that prioritizes the whole patient is essential for better patient experience. Technology enhances care. Tech ...