Inbound and outbound customer service provide various forms of support to your customers by telephone. Inbound customer service is the traditional approach to telephone-based customer service. Here, ...

Crafting outbound messaging can be labor intensive, but the process itself doesn’t have to take years. Here are some general do’s and don’ts for creating effective B2B email messaging: • Write ...

My formula for creating a great business-to-business (B2B) customer experience and customer service can be summarized in one sentence: The best way to help your B2B customers is to help them do their ...

Not long ago, being a B2B marketer was simple. The more you pushed out there, the better your pipeline. But then something changed. Here are all the latest facts and stats B2B Marketers need to build ...

Now, more than ever before, customer service is vital to business well-being. Word of mouth, always the most powerful endorsement a brand could get,… Now, more than ever before, customer service is ...