OpenScape has been the brand associated with Siemens' market-defining unified communications solutions for over 5 years. With an announcement today, that brand gets extended to the company's contact ...

With over 12 billion customer interactions per year currently handled using OpenScape Contact Center Suite, these new features allow Unify to continue its mission to enable the new way to work, ...

“Successful businesses recognize that customer engagement and superior customer service are critical differentiators in today's competitive environment,” said Peter Kuerpick, Executive Vice President, ...

The Siemens announcement is part of an overall industry trend towards deployment of virtual server technology and away from proprietary hardware equipment. The newest software release (Version 8) of ...

Siemens Enterprise Communications has announced an upgrade of its OpenScape Contact Center. The V8 release will be generally available May 18, Ross Sedgewick, senior director with Siemens’ large ...

Siemens Communications Inc. yesterday announced a software-based contact center product that’s designed to work with any call center switching platform. The OpenScape Contact Center, which serves ...