Customer feedback can be a powerful tool to drive growth—especially when it's not what you want to hear. When faced with unfavorable reviews or feedback, there is always an opportunity to learn ...

Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...

Customer reviews and ratings play a key role in the customer journey, with as many as 98% relying on them to inform their purchasing decisions. When you know that your products and services are of ...