PanTerra Networks today announced the release of a new analysis examining Microsoft Teams Phone System and its implications ...

As Microsoft has continued to expand Teams Phone features, companies are often using it to manage inbound calls, in effect utilizing Teams Phone as a lightweight call center. At the same time, many ...

Even as South African organisations embrace online and collaborative working, along with remote and hybrid working ...

Voca Conversational Interaction Center (Voca CIC) enables any Microsoft Teams user to act as an agent through a one-screen, AI-first contact center. AudioCodes is targeting its Microsoft Teams ...