AI Contact Center AI Drives a New Era of Customer Service with Virtual Agents and Intelligent Automation

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...
ZDNet

AWS aims to bring machine learning, natural language processing to call center

Amazon Web Services (AWS) has packaged up another in-house Amazon capability and made it available to customers, having announced Contact Lens for Amazon Connect on Tuesday. CEO Andy Jassy has touted ...
Fierce Healthcare

Trampoline AI launches out of Redesign Health to empower health plan call centers

A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan to understand their benefits. With Trampoline AI, health plans, third-party ...
ZDNet

AWS launches Amazon Connect real-time analytics, customer profiles, machine learning tools

Amazon Web Services is stepping up its efforts to infuse contact and call centers with machine learning, real-time insights and the right data at the right time. AWS CEO Andy Jassy outlined a series ...
Forbes

Call Center Analytics Guide

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call center analytics is the process of collecting and ...