Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...

The groundbreaking new feature identifies and eliminates knowledge base gaps by analyzing edge-case conversations and automatically generating new answer cards for virtual and human agents Talkdesk®, ...

HubSpot is back with a number of AI innovations and platform updates. Nicolas Holland, SVP and Head of AI at HubSpot, discusses some of these updates, including a new Knowledge Base Agent and a ...

Forbes contributors publish independent expert analyses and insights. Aytekin Tank is the founder and CEO of Jotform. Onboarding a new cohort of employees used to demand a huge investment: continual ...

What if building and deploying innovative AI solutions didn’t require a team of experts or months of development? Imagine a platform where you could access pre-built AI agents, customize them to fit ...

Agentic artificial intelligence is the new belle of the software ball. C-level executives want their companies to use AI agents to move faster, therefore driving vendors to deliver AI agent-driven ...

The rise of agentic AI isn't just another technology shift—it’s a rearchitecturing of how enterprises think about managing and enabling knowledge itself. We're moving from systems that support ...

A new Google white paper, titled "Agents", imagines a future where AI takes on a more active and independent role in business. Published without much fanfare in September, the 42-page document is now ...

As AI-assisted coding becomes more common, a new pattern is emerging: multi-agent workflows. A multi-agent workflow refers to using various AI agents in parallel for specific software development life ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...