From Static Docs to Interactive Experiences: Reinventing the Knowledge Base

AI-powered, interactive knowledge bases are transforming static documentation into dynamic, contextual experiences that learn from every user interaction.
Forbes

Three Keys For Effectively Leveraging GenAI To Optimize Knowledge Bases

As companies look to implement GenAI solutions into their technology stack, knowledge bases are proving to be a good place to start. However, companies will not be able to take full advantage of all ...
Forbes

Knowledge Management For Customer Experience: Challenges And Best Practices In 2021

Ashok, CEO of UnfoldLabs, is an innovation veteran who believes in making the world a better place with futuristic technology products. The global market for knowledge management (KM) was worth $381.5 ...
CMS Wire

As AI Reshapes Customer Support, Does Your Knowledge Base Keep Up?

Integrating AI isn’t enough—businesses must structure, train and continuously refine their knowledge bases to ensure accuracy, usability and painless CX. As customer expectations rise, businesses are ...
TechRepublic

How to Make a Call Center Knowledge Base Reps Actually Use

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...