For operations and technical leaders, crafting a support organization is as much an art as it is a science. Customer service, technical support, customer success, help desk—there are so many terms out ...

One of the keys to customer satisfaction and retention in enterprises is the level of technical support available to the customers. With this in mind, businesses always look for measures to provide a ...

It’s estimated that between 25 and 30% of the U.S. workforce will likely work from home one or more days a week in 2023 and beyond. This means tech support and help desk workers, many of whom may also ...

You've finally done it. You have finally joined the 21st century and bought a streaming device. Now you can binge and catch up on all the great TV content you've heard about. You take it out of the ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

In the bustling world of business, customer support is an unsung hero that keeps the wheels turning and users smiling. As head of customer support, you're constantly balancing the need for ...