On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. InvGate Service Desk is a feature-rich, ITSM-level help ...

Rezolve.ai launches “Summer of ITSM Trade-In” at HDI SWL 2025, offering AI ITSM, contract buyout, faster resolutions, and live demos at Booth #510. The Summer of ITSM Trade-In program is a truly ...

Many service desk staff believe their jobs will not be offset by artificial intelligence (AI) advancements, according to a survey of 323 IT service managers by IT service management community ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...