IT can no longer deliver services based on technology fiefdoms or silos as it has in the past. This practice is dead. Organizations that refuse to accept it will either dissolve, get outsourced, or ...

With the rise of anything good – and the inevitable industry hype that accompanies it – there can be potential dangers. Understanding ITIL means taking a realistic look at what it is and what it ...

• Start small. Don’t tackle more than two or three ITIL components at one time. • Assess your current practices to find pain points and develop baseline metrics. • Implement incident management — the ...