We’ve all been paying attention to the IT Infrastructure Library as it pertains to managing IT services. But the Gold Book – or ITIL’s guide for application management – is not so familiar or even ...

anticipated keynote address at the IT Service Management Forum's national conference in Salt Lake City, Utah on September 19. The ITIL Refresh will place great emphasis on IT-business alignment and ...

Information Technology Infrastructure Library (ITIL), a collection of best practices for IT service management, was developed by the government of the United Kingdom, but it’s getting more and more ...

Casewise has identified the high degree of complexity which arises when navigating and assimilating all of the information from within both ITIL version 2 and the five new ITIL version 3 books. The ...

ITIL is an acronym that some CIOs don’t understand well. If they’re aware of the IT Infrastructure Library, it’s in the context of two of the library’s books that provide guidance on improving help ...

Now plenty of ITIL resources exist, but if Atencio had been looking 15 years ago, the books would have been his only option. At that time, the British government had just published the first version ...

Add articles to your saved list and come back to them any time. This industry is renowned for rapid change. However, new principles of managing information technology are distilled at a much slower ...

Developers of the IT Infrastructure Library plan to publicly release on May 30 the second large revision of the best practice framework. Here are some questions and answers to help explain the role ...

The latest revision of the IT Infrastructure Library (ITIL) is about to become official, but even its most vocal proponents can't agree on just how long it will be before the latest version of the ...

I need to say something about ITIL in light of all the “poking” I have done via various mediums (such as the What Next For ITIL? and Giving Back To The IT Service Management Community blogs). I have ...