Welcome to No Jitter's ongoing series, Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications ...

SAN FRANCISCO, December 09, 2025--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced continued strong momentum during the third quarter of fiscal ...

For now, vendors are targeting the low end of the cloud services market, to avoid competing with their carrier customers. But friction may already be developing. Genesys, with today's announcement of ...

Genesys needed to rethink the way it targeted high value accounts and decision-makers. It hired MOI to help develop and deliver a new ABM-based campaign strategy. The campaign was a precision-targeted ...

The COVID pandemic put a huge strain on Virgin Atlantic Airway’s customer service operation. All its communication channels were flooded, whether digital, telephony, social, or via the CRM system, and ...

Genesys Cloud AI ARR grows more than 2X the rate of Genesys Cloud ARR during the period Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced continued strong ...