Seamless communications is essentially the lifeblood of a company's reputation. We've all experienced this common frustration: You need to make a simple change to a personal account, such as updating ...

Are we ready to trust in AI to power the future of customer communications? Ready or not, here it comes. Artificial intelligence is quickly changing the ways we interact with the world. That includes ...

Omar El Bahr is the CCO at nandbox, he's on a quest to enable everyone to build a mobile app for affordable prices. Mobile apps are now a go-to for many growing businesses, and for good reasons. Many ...

Call centers are having trouble meeting consumer expectations, and they're also challenging for enterprises to sustain amid a shortage of workers and rising labor costs. Since the start of the ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

TROY, Mich.--(BUSINESS WIRE)--Significant increases in monthly utility bills are not typically met with open arms by consumers, but the nation’s water utilities have shown that it is possible to ...

Business success hinges on how well companies engage with their customers. Interactions must be clear, concise, and consistently on-brand. Business success hinges on how well companies engage with ...